Customer Service
Our friendly customer service team is available to ensure your experience with Rat des Champs is smooth and enjoyable. If you need assistance with product information, sizing, or care instructions, don’t hesitate to reach out.
We aim to respond to all inquiries within 1–2 business days.
Need an update on your order? Once your order is processed, you’ll receive a confirmation email with tracking details. If you didn’t receive your confirmation or tracking email, or if you have questions about the status of your order, we’re happy to help.
We want you to love your Rat des Champs pieces! If something isn’t quite right, we offer hassle-free returns and exchanges within 30 days of delivery for unworn, unwashed items with original tags intact.
To initiate a return or exchange, please email us with your order number and details.
Having trouble accessing your account or need help updating your information? Reach out to us for account support, password resets, or updates to your profile.
Have a question about Rat des Champs, our products, or sustainability practices? We’d love to hear from you! Feel free to email us anytime.