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Frequently Asked Questions

We know that choosing the perfect piece involves more than just style—it’s about understanding the story, quality, and care behind every item. Here, we’ve gathered answers to the most common questions to help you connect with the heart of Rat des Champs and feel confident in your choices.

Our FAQ page covers everything you need to know about our brand, from the inspirations behind our designs to the sustainable materials we carefully select. You’ll find insights into our production process, details on sizing and fit, and tips for garment care to ensure your pieces last for years to come. We also outline our shipping options, estimated delivery times, and return policies, making it easy for you to shop with ease and confidence.

Whether you’re curious about the craftsmanship behind each garment, interested in our commitment to sustainability, or have questions about order logistics, we’re here to provide all the details. Rat des Champs is about more than just clothing—it’s about creating pieces that feel meaningful, enduring, and as unique as the people who wear them. If there’s anything we haven’t covered, don’t hesitate to reach out. We’re here to help you feel at home in the world of Rat des Champs.

What is Rat des Champs?

We are a vintage-inspired, custom clothier that blends timeless design with sustainable craftsmanship. We create unique, small-batch garments that celebrate individuality, creativity, and the beauty of mindful living.

Where are Rat des Champs garments made?

Our pieces are designed with care in the USA and crafted in collaboration with talented artisans and small businesses who share our commitment to quality and sustainability.

What materials are used in Rat des Champs garments?

We use eco-friendly fabrics, such as hemp, organic cotton, and lyocell, chosen for their durability, breathability, and low environmental impact. Specific material blends for each garment are listed in the product descriptions.

Are the garments handmade?

Many elements of our garments are handmade or include intricate, artisanal details, such as appliqué work or custom patching. We also collaborate with small-batch production teams to ensure consistent quality.

Why are the prices high?

At Rat des Champs, we create clothing with intention—pieces designed to last, tell a story, and become part of your life for years to come. Every garment is hand-crafted in the USA, produced in small batches by skilled artisans who take pride in their craft. Our pricing reflects the true cost of ethical production, sustainable materials, and heirloom-quality construction, rather than the artificial inflation and deep discount cycles of fast fashion.

How can I personalize my Rat des Champs garments?

We offer custom patch kits that can be used for personalization or repairs. These kits are made from leftover fabric to reduce waste and help you make your pieces uniquely yours.

How do I find the right size?

Each product page includes a detailed sizing chart with measurements to help you choose the perfect fit. If you have specific questions, feel free to reach out to our customer service team for guidance.

Are your garments adjustable or customizable?

Many of our garments feature versatile designs, such as adjustable waistbands or flowing silhouettes, to ensure a flexible fit. For additional alterations, we recommend consulting a professional tailor.

How should I wash my Rat des Champs clothing?

To keep your garments looking their best:

  • Wash in cold water on a gentle cycle.
  • Use mild, eco-friendly detergent.
  • Lay flat or hang to dry to maintain shape and softness.
    Specific care instructions are included with each product.
Are your garments pre-shrunk?

While many of our fabrics are pre-washed to reduce shrinkage, we recommend following the care instructions to prevent further changes in fit.

Where do you ship?

We ship domestically and internationally. Shipping rates and estimated delivery times are calculated at checkout based on your location.

How long does shipping take?

Standard shipping typically takes 5–7 business days for domestic orders and 10–14 business days for international orders. Expedited shipping options are also available.

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking link to monitor its progress.

What happens if my package is lost or damaged?

Please contact our customer service team immediately. We’ll work with the shipping provider to resolve the issue and ensure you receive your order.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How do I initiate a return or exchange?

To start the process, contact our customer service team with your order details. We’ll provide you with instructions and a return shipping label if applicable.

What makes Rat des Champs sustainable?

Sustainability is at the core of everything we do. We use eco-friendly fabrics like hemp, organic cotton, and lyocell, produce in small batches to minimize waste, and partner with ethical manufacturers. Even our patch kits repurpose leftover materials to reduce fabric waste.

Are your fabrics ethically sourced?

Absolutely. We prioritize working with suppliers and artisans who share our commitment to ethical labor practices and environmentally responsible sourcing.

Shipping Policy

We ship within 3 businesses days of purchase unless there is an event out of our control preventing shipping from occurring in that time frame. If a delay occurs, we will contact you immediately and make every effort to get your item to you as quickly as possible. 

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Our Guarantee

Each garment is crafted with care using sustainable materials and thoughtful design to ensure it stands the test of time. Our team is dedicated to providing a seamless customer experience, from assisting with your order to supporting you with returns, repairs, or questions.

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